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Part Time CSR/Dispatcher - Harris Plumbing - Barrie

About Harris Plumbing: Family owned and operated since 1974 and the largest plumbing contractor in the Barrie area, we offer home owners and business owners the best in a full suite of professional plumbing services.

We offer a rich environment of learning, rewards for excellence, honesty and mutual team support. We work hard and play hard. But most importantly we challenge each other to ensure that we all bring the best darn service in the universe to our loyal customers every day.

Come play on our team!

Part-time CSR/Dispatcher:

Primary responsibilities:

S  Answering incoming phone calls from clients who are requesting plumbing services as well as our field technicians needing assistance during the day and evening.

S  Making outgoing calls to clients & technicians when required.

S  Schedule and dispatch plumbers to appropriate locations according to customer requests, specifications, or needs

S  Prepare and relay work orders, messages, and information to or from work crews, team leaders with urgency

S  Ensuring technicians arrive on time to appointments, monitor their progress + monitor their entire day to allow for changes in their schedule due to unforseen issues

S  Follow all customer call steps outlined in Corporate Manual in order to secure and schedule the call

S  Ensure efficiency when scheduling calls according to the large geography of our service area.

S  Follow professional call-taking scripts as provided

S  Keep customer records + scheduler accurate and up-to-date throughout the day.

S  Follow-up emails to customers as required

S  Perform computer functions with skill, efficiency and accuracy

Other Job Requirements:

S   Excellent communication and telephone skills required for both the customer as well as team contact. You must be able to quickly assess situations and adjust your approach

S   Superior ability to learn fast, focus, multi-task and calmly deal with constant change and a very fast pace

S   Team respect.. this is a shared function with 2 other CSR/Dispatchers

S   Hours : approximately 24 per week; days, evenings, Saturdays

S   Wage : depending on current abilities and experience $13.00 - $15.00 per hour

Job Type: Part-time, permanent