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After Sales Support Coordinator, Roadwarrior, Innisfil



ROADWARRIOR Inc. manufactures a wide range of diesel particulate filters (DPFs) and catalysts for model year 2007 and newer medium duty trucks, buses and heavy duty class 8 diesel trucks. All DPFs and catalysts are guaranteed to install as a direct fit part and work with your truck's ECU. ROADWARRIOR is an affiliate company of DCL International Inc., a leading North American manufacturer of emission control systems in business for over 30 years. 

We are very pleased to announce that a new office and manufacturing space is currently being built to better accommodate the expanding ROADWARRIOR operation.  The new facility will be located in Innisfil, ON (South of Barrie) and will provide ROADWARRIOR with the space it needs to continue to grow and thrive; the new facility will increase the available manufacturing space by 60%. Your start date to May 31, 2018, you will work from the Company’s Vaughan, Ontario, location. Effective June 1st, 2018, Roadwarrior will be relocating to 3280 Thomas Street, Innisfil, Ontario. Travel allowance will be provided, up to the move date. 


  • We are a proud Canadian company and we care about our shared environment!
  • We offer competitive wages.
  • We invest in your future with the opportunity to grow professionally.
  • Benefits eligibility after 3 months.  


We are a fast-paced, highly motivated team of individuals, looking for an After Sales Coordinator to join our growing team! The After Sales Coordinator is primarily responsible for effectively processing warranty claims and providing return credits where necessary. The ideal candidate has a strong mechanical aptitude, has a strong customer service orientation, and can manage multiple competing priorities.  


  • Respond to customer inquiries regarding warranties and returns
  • Provide warranty claim form to collect information to determine the root cause of the issue
  • Review information provided by customers, requesting additional documentation as needed
  • Approve or deny warranty claims based on information collected
  • Determine restock value with Territory Manager for all return requests
  • Participate in conversations with Territory Manager and customer to encourage customers to resell the product
  • Create a return authorization memorandum and issue credits to customers as needed
  • Review products on shop floor for viability of selling
  • Participate in regular review meetings with the Operations Manager
  • Prepare monthly presentations for production team on common product deficiencies and customer complaints 


  • 2-3 years’ experience in a mechanical background with a focus on Customer Service
  • Understanding of mechanical techniques in the automotive industry
  • Experience using Microsoft Excel
  • Experience with an ERP system an asset
  • Ability to manage multiple competing priorities
  • Superior communication skills, both verbal and written
  • Effective interpersonal skills to maintain positive relationships with customers
  • Degree or diploma in related field


  • Position Type: Permanent, Full Time
  • Salary: TBD, for 40 hours per week, Medical Benefits, Dental Benefits, Life Insurance Benefits, Group Insurance Benefits
  • Anticipated Start Date: As soon as possible
  • Location: Innisfil, Ontario  

Please e-mail your resume to, only those candidates selected for an interview will be contacted. No phone calls please.

Roadwarrior is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under Roadwarrior Accessibility policies and procedures. Applicants must make their accommodation needs to be known upon requests for interviews.