Farm Boy – Customer Service Representatives Various Positions

Farm Boy is hiring in Barrie

Job Title: Customer Service Representative

Reports to: Department Manager

Location: Farm Boy Stores

Cheese/Deli – Part Time – 20-30hrs/Week – various shifts

Cheese/Deli – Casual – 10-20hrs/Week – Various shifts (2)

• Serving customers at our Deli service case
• Ensuring food safety standards are being maintained
• Producing cheese items for the sales floor
• Stocking sales floor

 Chef Department – Part Time – 20-30hrs/week – various shifts (2)

Chef Department – Casual – 10-20hrs/week – various shifts

• Producing food at one of our several stations (Sandwiches, Salads, Grill, Cook etc)
• Maintaining kitchen cleanliness and food safety standards
• Dishwashing and overall cleaning
• Ensuring fresh product always produced and available for our customers
• Stocking sales floor

Meat Department – Part Time – 20-30hrs/week – various shifts (2)

• Serving customers at our Fish & Meat service counters
• Working with raw meat products, producing fresh burgers for service counter
• Filling sales floor
• Maintaining customer service and display standards throughout department
• Working in freezer filling frozen products to sales floor

 Grocery Department – Full Time – 34-40hrs/week – Various shifts

• Stocking and filling grocery/dairy/frozen items throughout store
• Rotating and facing department regularly
• Providing great customer service to all customers on sales floor

 WORK DESCRIPTION

The Customer Service Representative is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.

Major Responsibilities:

1. Provide superior customer service to all in the spirit of the Farm Boy mission statement
2. Have a passion for food and be able to communicate that passion to customers
3. Knowledgeably and confidently answer all customer questions as related to the product
4. Welcome, greeting customers and help as needed
5. Handle customer complaints according to Farm Boy policies
6. Stock display counters or shelves in keeping with high standards of presentation and ensure that the counters are fully stocked, organized and properly always rotated/finessed
7. Ensure that the product is identified by a clean sign stating correct description and price
8. Ensure proper stock rotation of all assigned items in the department and ensure excellent quality and value of all merchandise
9. Always keep the work and storage areas clean and safe and keep the retail area faultless by keeping counters, display glass and equipment immaculate and performing general “housekeeping” as required
10. Work as a team member lending support and assistance to fellow employees
11. Comply with all health and safety standards and procedures, especially as they relate to equipment use and customer safety
12. Accept the responsibility for designated opening and closing procedures as may be directed by the Department Manager
13. Assist and relieve other members as may be requested by the Department Manager or designate
14. May be requested to undertake other related duties on a periodic basis

 STATEMENT OF QUALIFICATIONS

 Knowledge, Skills and Abilities:

• Typically requires less than 1 year of experience in a retail environment plus partial completion of secondary school or an equivalent combination of education and experience
• Superior customer service skills
• Excellent organizational and interpersonal skills
• Superior standards of quality and cleanliness
• Ability to work from directives with little supervision
• Ability to work in a team environment
• Clear and effective communication style, both written and oral
• Fluency in English and French shall be considered an asset

Physical/Sensory Effort:

• Required to stand for long periods of time during shift
• Required to lift, carry or handle heavy objects

Work Environment:

• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers)