Barrie Trim & Mouldings – Contractor Inside Sales Representative

Contractor Inside Sales Representative
Title: Contractor Inside Sales
Reports To: General Manager
Summary:
The Contractor Inside Sales Representative is responsible for serving customers in person and
via the telephone. The CIS Representative is accountable for dealing with customer complaints,
inquiries, and processing transactions. CIS Representatives will participate in all assigned
training and setting and meeting personal goals. All employees understand his/her role as
brand ambassador and provides positive brand experiences to all customers.
Core Competencies
• Customer Focus
• Communication
• Teamwork
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity
Job Duties
• Helping customers through all channels (walk-in, over the phone, and email requests)
that are in the process of choosing and ordering products we offer
• Offer an exceptional customer service experience (Acknowledge anyone that walk’s in,
smile, be kind & courteous)
• Complete take off form/order form with all necessary information for production and
purchaser
• Ensure special orders are processed
• Continuously learning about the products, we offer
• Following process to book in house Stair & Railing consultations
• Keep showroom, front desk, and warehouse 1 clean and organized (regularly putting
stock away, making sure floors are swept and clear of any debris)
• Communicate with purchaser of low stock items
• Respectful of your own workspace and all other employees
• Preparing orders that are complete and have them in designated area for pick up
• Each morning – gather the “completed order list” from production
• Follow up/Call customers re: orders are ready for pick up, update customers on any back order/delay
• Answering phone and replying to email requests – must be responded to by end of day (within 24 hours).
Requirements
• High school diploma or GED required
• Strong customer service and troubleshooting skills
• Highly flexible, with solid interpersonal skills
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail
• Proven data entry and typing skills
• Professional appearance and manners
• Strong work ethic and positive team attitude
Working Conditions
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 50lbs may be required
• Standing for extended periods of time
• Retail and warehouse setting

To apply: humanresources@barrietrim.com