Bilingual Customer Service Representative

Canplas is a North American business unit located in Barrie, Ontario. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We lead our industry in a way that anticipates the constantly evolving needs of our customers. Position Summary: Canplas Industries Ltd is seeking a full-time Bilingual Customer Service Representative, working from the Barrie location. Reporting to the Barrie Customer Service Supervisor, the incumbent is responsible for performing daily operational activities relating to data entry for Canplas Plumbing, Separation Technologies and Ventilation accounts. The successful candidate will be responsible for supporting Outside Sales, on multiple established Eastern Canadian accounts where in some instances French is predominant.

Major responsibilities include:

• Assist with our corporate websites
• Regularly interact with multiple customer accounts
• Process incoming orders received via email, telephone and/or EDI and Prepare quotes using in-house software (Infoflo)
• Effectively manage back-orders for assigned territory
• Comfortably interact with many levels within the organization
• Provide support for both Outside Sales (Account Managers) and inside sales
• Respond accurately to inquiries regarding price, delivery, and order status
• Respond in a timely manner to technical information from inquiries within Canada as they relate to Canplas product groups
• Liaison between the Customer and Canplas departments
• Attend trade shows, as required
• Recordkeeping

Qualifications:

• Excellent verbal & written communication skills in both French and English
• 3+ years experience in a similar role, preferably in a manufacturing environment
• Some Plumbing Industry knowledge / Plumbing product or other Construction Industry knowledge is an asset but not required
• Good time management and follow-up skills, including the ability to balance quality and quantity of output
• Excellent computer and internet skills, especially Microsoft Office and Outlook
• A very professional manner and a demonstrated commitment to customer service
• Ability to effectively resolve customer issues and complaints patiently
• Good team player including the demonstrated ability to chip in and champion a positive team environment
• Should possess a high degree of accuracy and attention to detail

Canplas is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for Canplas jobs. To request an accommodation, please contact HR at HR@canplas.com

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