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JOB POST #4973-2024

Case Manager

Date Posted: April 16th, 2024 Date Closing: April 19th, 2024
York Region, ON, Canada  |  Contracted  |  Crosslinks CCM  |  Experienced
DATE: April 5th, 2024
LOCATION: York Region, ON  Community Case Management
COMPENSATION: $53,630- $65,589 Annually Prorated
CONTRACT DURATION: Until April 30, 2025 (1 year Mat-Leave)
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Case Manager.

Job Summary

The Case Manager provides a range of services that supports individuals living with serious mental illness, addictions and physical health issues in York Region and South Simcoe. The Case Manager’s goal is to empower clients, thereby increasing their independence, dignity and self-respect in a safe and secure environment. This position liaises with other community agencies and professional services.

The York Region/South Simcoe Community Case Management Program provides short-term support or intensive case management for transitional age youth, adults and older adults (also associated with LOFT’s Integrated Psycho-geriatric Outreach Program). We offer one-to-one support to assist individuals in meeting their basic needs (e.g., food, shelter, finances) and encourage the development of skills needed to live independently and improve quality of life.

What You Will Do

  • Develop a plan of support and recovery, which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.
  • Promote the personal empowerment of each individual through coaching, mentoring and support.
  • Directly assist with their daily living activities, particularly in the acquisition of life skills such as hygiene, medication management, cooking, cleaning, shopping and budgeting.
  • Assist individuals with enhancing interpersonal skills as needed
  • Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links.
  • Provide crisis intervention/management and assist in the development of crisis plans with clients.
  • Support program administration by completing and maintaining the required records, assessments or statistics such as client files.

What You Bring
Must Haves

  • Completion of a degree/diploma in Social Work/Human Services or equivalent.
  • Minimum of three years’ experience in providing support to vulnerable adults living with serious mental health issues and/or concurrent disorders and/or justice involvement and/or complex needs.
  • Ability to directly assist residents with daily living activities, promoting the acquisition of life skills.
  • Understanding of psychosocial rehabilitation and recovery principles, harm reduction, and the therapeutic relationship and the ability to apply these concepts into practice.
  • Knowledge of issues faced by adults with serious mental illness and addictions and of available community and other professional services in York Region/South Simcoe.
  • Creativity and flexibility to approaches.
  • Good oral and written communication skills, counselling and responding skills to engage clients in highly personal areas.
  • Ability to work effectively within a team environment and to interact with workers from a variety of agencies.
  • Ability to implement assessment tools, develop and implement care plans in conjunction with client.
  • Crisis intervention skills, with well-developed problem solving abilities.
  • Possession of a valid driver’s license use of a reliable vehicle is required and insurance to transport clients.


  • Understanding of cultural competency and anti-oppression framework
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset

What We Offer

  • E-learning program available all year round
  • Paid vacation, personal and sick days
  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
  • A chance to push your ideas from inception to execution
  • Satisfying work with a fun, energetic and supportive leader
  • An opportunity to be a change maker in an organization that reaches people that are often overlooked

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don’t perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note: There is no benefits package available to this contract role.

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: April 19th, 2024

How to Apply:

Please click on the following link to apply. Case Manager - Loft Community Services

Please reference this job posting in your email: JOB POSTING #4973-2024