Caseworker – 1 Temporary (Up to 12 Months with Possible Extension)

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries
and provide program information to a diverse clientele, the public, advocacy groups and
agencies.
The Ontario Disability Support Program serves a population that is living with a disability, and
may be experiencing one or multiple realities which include but are not limited to; poverty,
mental health, developmental disability, cognitive delays, visual and hearing
delays/impairments, brain injuries, experiences of trauma and violence, addictions, language
barriers, historical or current incarceration, criminal activity, physical disabilities and mobility
impairments, isolation, discrimination and experiences of grief/loss.
As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of
our client population to deliver the Ontario Disability Support Program.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote
a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with
disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of
ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn
more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion
in the public service.
We offer employment accommodation across the recruitment process and all aspects of
employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the
“How to apply” section if you require a disability-related accommodation.
What can I expect to do in this role?
You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for ODSP Income and Employment
Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based
employment supports
How do I qualify?
Customer Service and Communication Skills
• you can provide effective customer service to a client population living with a disability, who
may be experiencing multiple realities (i.e. poverty, mental health, developmental disability,
cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma
and violence, addictions, language barriers, historical or current incarceration, criminal activity,
physical disabilities and mobility impairments, discrimination, and grief/loss).
• you have the ability to liaise with community agencies, provide information to clients, and
resolve conflict situations
• you have effective communication and consulting skills to write clear, concise reports and
conduct information sessions
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have interviewing skills to conduct interviews with clients by phone or in person who may
require alternative communication approaches
• you have effective listening skills to determine client needs and make appropriate referrals
Knowledge
• you have knowledge of community services, resources, policies, programs and issues/barriers
affecting clients with disabilities
• you have knowledge of labour market trends
• you are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act,
Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to
review/determine program eligibility and identify infractions/abuse by recipients
Analytical, Planning and Organizational Skills
• you demonstrate planning and organizational skills to set priorities, work within time
constraints and meet deadlines
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to work in a team environment
Additional Information
Address:
• 1 English Temporary, duration up to 12 months, 34 Simcoe St, Barrie, Central Region
Compensation Group:
Ontario Public Service Employees Union
Understanding the job ad – definitions
Schedule:
3.7
Category:
Health and Social Services
Posted on:
Tuesday, March 5, 2024
Note:
• T-SS-211887/24